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Independent Database Consultants

A People Driven
Approach to CRM

If you have a data problem, if no one else can help, and if you can call them… maybe you can hire… The DT-Team.

30%

of small charities rely on spreadsheets or email.

88%
of operational spreadsheets contain at least one error.
22%
a year is the rate at which neglected contact data degrades.
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Great CRM isn’t just about technology

It’s about giving people the tools to do their best work.

We help charities and non-profits make confident decisions about their data, systems, and processes.

Our approach always puts people first. We listen to what is required and build solutions around that, not just tell you what we think you should do. And we NEVER advocate change just for the sake of it.

This means whether we are supporting, implementing or developing a CRM, our goal is that you end up with systems and processes that support your work, not slow it down.

Beacon-certified-partner logo
all-souls
breast-cancer-now
cobalt
david-shepard-wildlife
forever-houds-trust
george-eliot-hospital
habitat-humanity
in2science
literature-wales
martingale
mind
ms-society
muscular-dystrophy-uk
national-churches-trust
northern-ireland-hospice
parkinsons-uk
swi
welsh-women-aid
world-animal-protection
yorkshire-cancer-research
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Improve processes, data quality, and confidence in your existing CRM.

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Charity-focused support to help you make confident & informed decisions.
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People-centred support to introduce a new CRM in a calm and manageable way.
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Reliable packages to support staff & the CRM so things run smoothly.
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Our Mission

Our mission is to bridge the gap between users and techies.

We take a people-led approach to CRM implementation and support.

We focus on outcomes, i.e. what is the CRM for and how does it best fit in. 

We are not driven by the technology, but see technology as a tool to achieve outcomes.

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What our clients say

Reviews

5 stars
“It has been great to work with Duncan and Beks from DT Consulting for our CRM move from eTapestry to Beacon. From the start of the integration project almost a year ago, they were clear to communicate what tasks were needed, have been available for any help we needed, and have regularly checked in to ensure all tasks are in hand. Great team to work with - thank you all!”
Mali Pugh,
Welsh Women's Aid
5 stars
“Duncan and his team took the time to get to know us, our organisation and what we wanted to achieve from the get go. This was also considered for individual team members, with different learning styles, working patterns and needs. Rather than a one-size-fits-all approach, the advice, database changes and support was adapted so that each person could understand in a way that made sense for their role.”
Amanda Henderson,
Oakleaf Enterprise
5 stars
“Duncan is extremely knowledgeable, friendly, kind, professional and an absolute pleasure to work with. Duncan is an expert in his field (and he has a great sense of humour :)). I would not hesitate to recommend Duncan to anyone.”
Jacqui McGuire,
Scottish Women’s Institutes
5 stars
“In the time that I worked with Duncan he demonstrated a creative and innovative way of delivering change to the existing database use and functionality. He worked collaboratively with key stakeholders to scope out user requirements and led a number of cross team steering groups to deliver this change.”
Nisha Motwani,
Head of Individual Giving,
Sue Ryder Care
5 stars
“We called Duncan and he came in for a couple of days and saved us. I’m not kidding, he literally saved us hours and hours of work. Not only that, but he left us instructions on how to deal with the issue next time around, making his services even more cost-effective.”
Paul Baird,
Direct Marketing Manager,
Fight For Sight
5 stars
“We approached Duncan to complete a specific project for us (to create a new process to import our Standing Orders to Raiser’s Edge). This initial contract was for 5 days and 4 months later he’s leaving us*. This is because Duncan completed the first project and then took on several other projects at a time of huge change within the charity where we were at the end of a lengthy database migration project. Duncan excelled when training new users and his documentation is excellent.”
Cathy Liddiard,
UK Raiser’s Edge Business Planning and Support Manager,
World Animal Protection
    The DT COnsulting team

    Core Values

    • Simple
      Don’t over complicate, don’t over-engineer
    • Proactive
      We will digest and suggest, not just react
    • Approachable
      We don’t use jargon, we just speak human
    • Creative
      We love solving problems
    • Engaged
      We actually listen to what you need, not what we think you need
    • Supportive
      There are no stupid questions, we are here to help

    Let’s Talk

    Having a chat doesn’t mean committing to a project.

    You can book a Zoom call with us or call us on 01608 692707.

    Alternatively make an enquiry using the contact form link below and we will be in touch.